Employment & Internship Opportunities

Director of Human Resources

Box Office Supervisor

Box Office Representative

DIRECTOR OF HUMAN RESOURCES

Are you a take-charge HR professional with outstanding people skills and at least 5 years of hands on experience as an HR generalist? Are you looking for a new and exciting challenge and a chance to put all that great knowledge and experience to use to really make a difference? Would you like to be part of the senior management team helping to shape the future of this wonderful, exciting, non-profit organization? If so, then you may be the person we are looking for.

The Flynn is seeking a creative, energetic, human resources professional who is capable of developing and implementing policies and procedures to attract, retain, and engage staff, and build an HR strategy that supports the Flynn's mission.

ESSENTIAL FUNCTIONS & BASIC DUTIES INCLUDE:

  • Ensure that all HR management functions for the Flynn, including: recruiting, orientation of new employees, maintenance of personnel files and records, job descriptions, preparation of payroll and all required tax filings with outside processor, researching, recommending, implementing, and administering compensation and benefits programs, negotiating collective bargaining agreements with unions and ensuring adherence to contract terms, and the like, are accomplished timely and accurately and in accordance with legal requirements.
  • Keep abreast of changes in labor laws and regulations and other government requirements to ensure that HR activities comply with legal requirements, meet the Company's needs, and are cost effective.
  • Ensure that state and federal records and reports are properly and promptly filed.
  • Guide management and employee actions by researching, developing, writing, and updating policies, procedures, and practices that establish a positive employer-employee relationship and that comply with the law; communicating and enforcing organization values.
  • Ensure that calls and inquiries are courteously and professionally resolved or referred, that good public relations exist with insurance and other contacts, that good employee relations exist, and that employee requests, problems, and complaints are promptly resolved.
  • Develop strong working relationships with management and staff, providing advice, guidance, and coaching, as needed.
  • Work with the CEO to identify annual organizational goals, and help managers with setting departmental and staff goals, as needed. Manage the employee evaluation process.
  • Develop organization strategies by identifying and researching human resource issues, contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
  • Serve on/lead various committees. Attend and make presentations at Board and Board committee meetings, as required.
  • Prepare and monitor operating budgets of assigned departments/functions.
  • Represent the Flynn with outside consultants and contractors, members of the community, agents, unions, and others, as necessary.
  • Ability to manage additional administrative functions.
  • Other related tasks.

QUALIFICATIONS & REQUIREMENTS

Education/Experience/Certification:

  • Bachelor's degree and training in HR Management, plus at least five years of hands-on relevant practical and managerial experience, or a combination of education and experience from which comparable knowledge and skills are acquired. SPHR or PHR, preferred.

Knowledge Required:

  • Thorough knowledge of HR procedures, policies, and employee benefit programs.
  • Knowledge of federal and state employment laws and regulations including ADA, EEO, COBRA, FLSA, FMLA, Affirmative Action, etc.
  • Knowledge and experience in processing payroll.
  • Knowledge of benefit programs and requirements.
  • Understanding of HR Department reporting and recordkeeping requirements and procedures.
  • Knowledge of negotiation and conflict resolution techniques.
  • Understanding of related computer applications.

Key Skills & Abilities:

  • Enthusiastic and pleasant personality.
  • Exhibit a positive attitude.
  • Ability to give, receive and act on feedback.
  • Remain calm and composed under pressure.
  • Excellent planning, organizational, administrative and personnel management skills.
  • Great leadership qualities and problem-solving ability.
  • Excellent written and oral communication skills.
  • Effective speaking and presentation skills.
  • Excellent team and relationship building skills.
  • Ability to represent the Flynn to and deal effectively with a wide range of individuals and organizations inside and outside of the Flynn.
  • Directly related labor relations/collective bargaining experience is desirable.
  • Personal qualities of honesty, integrity, credibility, and dedication to the mission of the Flynn Center.

 

To apply, please send a cover letter and resume by March 16, 2015 to:

Flynn Center for the Performing Arts
Human Resources Department
153 Main Street, Burlington, VT 05401
or email to: cmarshall@flynncenter.org

EOE/No phone calls please.

Flynn Center

BOX OFFICE SUPERVISOR (PART-TIME)

The FlynnTix Regional Box Office is searching for a part-time (approximately 24 hours per week) Box Office Supervisor. This is a great opportunity to become a part of the exciting world of performing arts at the Flynn Center!

The primary tasks for this position include: supervising Customer Service Representatives during Box Office hours and at shows at the Flynn and off-site venues; performing a variety of administrative tasks, acting as the main contact for customer service issues, acting as back up support to the Director of Box Office Operations, the Box Office Manager, and the full-time Box Office Supervisor in carrying out Box Office functions.

SOME DUTIES & RESPONSIBILITIES INCLUDE:

  • Supervise Customer Service Representatives during phone, window, and off-site sales.
  • Perform customer service functions. Respond to customer inquiries and complaints; investigate and resolve problems.
  • Supervise Box Office accounting procedures, including but not limited to daily reports & cash outs.
  • Maintain current knowledge of on-sale dates, discounts, software changes and related operating procedures. Keep informational bulletin boards up to date.
  • Supervise and staff the Box Office on show nights. Resolve ticketing problems. Function as the primary Supervisor for Sunday performances.
  • Perform opening and end-of-day procedures accounting and close out procedures.
  • Function as the primary Box Office representative for off-site Lane Series performances.
  • Ensure a positive work environment at all times and pass along any issues to the other supervisors.
  • Perform regular ticket sales functions on an as needed basis.
  • Assist in the training of new agents.

QUALIFICATIONS & REQUIREMENTS

  • High School Diploma plus two years of relevant experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
  • Ability to train and direct the activities of junior Box Office staff.
  • Ability to provide excellent customer service.
  • Ability to work well and problem-solve under pressure.
  • Good verbal and written communication skills.
  • Good organizational and administrative skills.
  • Proficiency in MS Office applications.
  • Familiarity with box office operations desirable.
  • Previous Supervisory experience preferred.
  • Ability to work a flexible schedule, including weekdays, nights and weekends.

To apply, please send a cover letter and resume to:

Flynn Center Box Office
Attn: Leeeza Robbins
153 Main Street, Burlington, VT 05401
or email to: lrobbins@flynncenter.org

EOE/No phone calls please.

 

 

Flynn CenterCUSTOMER SERVICE REPRESENTATIVE (PART-TIME)


The FlynnTix Regional Box Office is searching for a part-time Box Office Customer Service Representative.  This is a great opportunity to become a part of the exciting world of performing arts at the Flynn Center!                   

The primary tasks for this position include providing excellent customer service while selling tickets and providing information about all the events that are on sale at the Box Office, including sales in person, by phone, and at off-site locations.

SOME DUTIES & RESPONSIBILITIES INCLUDE:

  • Be informed of all current Flynn events and other regional events sold at the Flynn Regional Box Office. Be familiar with pricing and ticket sales policies and procedures.  Provide a wide range of information about events sold at the Flynn Regional Box Office, including descriptions of events, performance times, available seating, ticket pricing, pickup, refund and exchange policies and procedures and other information as needed.
  • Accurately process ticket sales, over the phone, at the box office window and at off site locations. Request and enter all necessary customer data into the box office ticketing system.
  • Perform various basic customer service functions.  Receive, investigate and respond to customer questions or complaints in person, by phone and by mail, referring unusual problems or situations to a Box Office Supervisor as appropriate.
  • Assist Box Office Supervisors with general clerical work in the box office.
  • Assist with special projects on an as-needed basis.

QUALIFICATIONS & REQUIREMENTS:

  • High school plus one year of relevant office, sales and/or customer service experience, or a combination of education and experience from which comparable knowledge and skills.
  • Ability to enter data correctly; experience with general clerical skills.
  • Ability to provide excellent customer service—interact in a courteous and efficient manner with customers.
  • Familiarity with performing arts box office operations helpful.


To apply, please send a cover letter and resume to:

Flynn Center Box Office
Attn:  Leeeza Robbins
153 Main Street, Burlington, VT 05401
Or email to: lrobbins@flynncenter.org

EOE/No phone calls please.


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Flynn Center for the Performing Arts

Flynn Center for the Performing Arts
153 Main Street, Burlington, Vermont 05401
Tickets: 802-863-5966, voice/relay calls welcome
Administrative Offices: 802-652-4500 (P) 802-863-8788 (F)